Due to COVID-19 we have altered our no refund/no transfer policy to now allow race transfers. Please read the below information for details.
1. If a race is cancelled due to COVID-19 your entry will automatically be deferred to the same race of the following year.
2. If you would like to transfer your entry to a different race, there is a $20 transfer fee and you must transfer your entry at least 30 days prior to the race date.
– If you are transferring from a higher priced race to a lower priced race, you will not be refunded the difference.
– If you are transferring from a lower priced race to a higher priced race, you will be required to pay the difference in addition to the transfer fee.
– Transfers must take place no later than 30 days prior to the race date.
– You may transfer into eligible races (races that are not yet sold out) until 30 days prior to the race date. This may be done through your profile on RunSignUp.com.
– If a One-Day USA Triathlon Membership was purchased during your registration, you will need to email EventPower at email@example.com to have your One-Day USA Triathlon Membership License moved from one event to the next. Once moved, then you can continue with the transfer.
3. No refunds will be given.
4. Our pre-COVID-19 policy still stands: The Event Producer, in its sole discretion, may delay, modify, or cancel the Event for any reason, including if it believes the conditions on the race day are unsafe. In the event the Event is delayed, modified, or cancelled, including but not limited to acts of God or the elements (including without limitation, wind, rough water, rain, hail, hurricane, tornado, earthquake), acts of terrorism, fire, public disaster, flood, unavoidable casualty, race course conditions, or any other cause beyond the control of Event Producer, there shall be no refund of entry fee or any other costs incurred in connection with the Event.
Eventpower maintains a no refund policy. As we face restrictions and limitations of COVID-19 safety requirements, adjustments will potentially be made such as offering race entry deferral or virtual event participation, but no refunds can be offered.
Thank you for your understanding.